Please check the following information for answers to basic questions on transcripts, final grades and grade point average (GPA).
You can also contact Student Records for help with official transcripts, determining awarded transfer credits, enrolment verification, student records and other functions.
Transcripts are ordered online. Start by logging into myAccount. Once you are logged in, go to the "Student Records" menu and choose "Request Official Transcript."
Payment for transcripts ordered online is by MasterCard or Visa only. Debit or VISA Debit products will not be accepted by our payment portal.
The cost for transcripts is currently $10 per copy.
If you do not know your Douglas College College Network Access credentials, contact Enrolment Services for assistance. You may also order your transcript in-person. Payment will be accepted by debit, Visa or MasterCard at time of request for in-person requests.
The cost is $25 per copy for same-day service. Same day transcripts can only be ordered in-person by the student, not by a third party. For information on availability see Office hours and Services
If you experience any technical issues or difficulties while ordering your official transcript, please contact our IT Services at servicedesk@douglascollege.ca
When you order your official transcript you will choose the delivery method, meaning you will chose how the transcript will be made available to you. Transcripts that are ordered for Pickup at the New Westminster or Coquitlam Campus will be available for pickup on campus regardless of whether you have also entered a mailing address for the transcript.
Unfortunately a transcript cannot be requested by email, as we require your request to be made via myAccount. or in-person.
No, we do not email transcripts as emailed copies are not official documents.
No, we do not fax transcripts to other institutions as faxed copies are not official documents.
Douglas College is able to send electronic transcripts directly to the Undergraduate Admissions/Registrar's Office at the following Canadian institutions via a secure XML process using Postsecondary Electronic Standards Council (PSEC) protocol.
| Capilano University Kwantlen Polytechnic University (KPU) Langara College Simon Fraser University (SFU) Thompson Rivers University (TRU) University of British Columbia (UBC Okanagan included) University of the Fraser Valley (UFV) Vancouver Community College Algoma University, Ontario Brock University, Ontario Carleton University, Ontario Lakehead University, Ontario Laurentian University, Ontario McMaster University, Ontario Nipissing University, Ontario Ontario College of Art | Ontario Law School (OLSAS) Ontario Medical School (OMSAS) Ontario Rehab Sciences Prog (ORPAS) Queen's University, Ontario Toronto Metropolitan University, Ontario Trent University, Ontario Universite de l'Ontario francais University of Guelph, Ontario University of Ontario, Institute of Technology University of Ottawa, Ontario University of Toronto, Ontario & all satellite campuses University of Waterloo, Ontario University of Windsor, Ontario Western University, Ontario Wilfrid Laurier University, Ontario York University, Ontario |
When you order your official transcript online, if you select one of the above destinations for your transcript it will be sent via our secure XML process by default.
NOTE: International institutions are not currently part of the XML data exchange hubs that use PESC standards in Canada. Official Douglas College transcripts to all domestic and international institutions not listed here are sent in paper format via postal mail.
Yes. For pick-up the authorized designate must bring in a signed and completed Third Party Pick Up Form and follow the instructions as outlined on the form.
An authorized designate may only pick-up a transcript that has already been ordered/requested by the student through myAccount. If a designate arrives with a Third Party Pick Up Form, but the student has not actually ordered their transcript, the designate will be turned away.
Transcripts are generally prepared within three to five business days from receipt of the request unless you request the transcript be prepared immediately at an additional cost (refer to same-day service request information).
End of semester transcripts are prepared after all the final grades for the semester are received, approximately one week after all final exams are complete.
You can access your unofficial student record online and print it. Log into myAccount. Once you have logged in, you can access your unofficial transcript under the "Student Records".
Transcripts that are ordered for on-campus pickup will be held for 3 months. Any transcripts not picked up after 3 months from when they were ordered will be securely disposed of. Students will need to re-order and pay for another transcript if their original order is not picked up within the 3 month window.
Supplemental documentation may be sent with transcript requests, but the forms must be supplied by the student. Please provide your supplemental documentation to the Records Specialists at records@douglascollege.ca. You must order your official transcript through your myAccount in order to have it sent with the supplemental documentation. Requests to have supplemental documentation provided with official transcripts may take 3-6 weeks to process.
You must apply for transfer credit if you wish to:
- enrol in a course that has a prerequisite that you have completed at another post-secondary institution
- use transfer credit for graduation purposes (certificate, diploma, associate degree, Bachelor degree, etc)
The following documents are also required:
- for B.C. post-secondary institutions: official transcripts
- for out-of-B.C. post-secondary institutions: official transcripts and detailed course outlines for the year the course was attended. For further information, please refer to the "submitting detailed course outlines" information sheet.
- for out-of-Canada post-secondary institutions: originals of foreign transcripts and official detailed course outlines for the year the course was attended must be submitted with official English translations. For further information, please refer to the "submitting detailed course outlines" information sheet.
Requests for transfer credit typically take two to four weeks to process from the date we receive your Transfer Credit Request and Official Transcripts.
Please note: not all courses have been reviewed for transfer credit to Douglas College. You may be requested to submit further information (i.e. detailed course outlines). Submitting course outlines does not guarantee that credit will be granted. Requests requiring the submission of detailed course outlines can take up to 3 months or longer to be processed.
For more information, visit Transfer your Credits
Final grades are recorded on your student record every evening after your instructor submits the final grades to Enrolment Services. You can view your final grades by logging into myAccount.
GPA calculations may not occur every night, therefore it may be a few days before your GPA has been updated to reflect your new grades.
See Student Success Advising for information on calculating your Grade Point Average (GPA).
No, transfer credits are recorded separately on your student record and are not included in your Douglas College GPA calculation.