Operations Management
Curriculum guideline
Effective Date:
Course
Discontinued
No
Course code
BUSN 3380
Descriptive
Operations Management
Department
Business
Faculty
Commerce & Business Administration
Credits
3.00
Start date
End term
201520
PLAR
No
Semester length
15 Weeks X 4 Hours per Week = 60 Hours
Max class size
35
Contact hours
Lecture: 3 Hours
Seminar: 1 Hour
Total: 4 Hours
Method(s) of instruction
Lecture
Seminar
Learning activities
Lecture and discussion, videos, computer assignments, business visits and tours.
Course description
This course will provide students with a generalized approach to designing, operating, and improving the activities of service and manufacturing businesses. Students will compare theory with actual operating businesses, and develop solutions to real-world problems. Topics include: flowcharting, processes, quality, forecasting, capacity planning, layout and job design, inventory systems, scheduling, and supply chain management. (Recommended that students have taken BUSN 2429 or other statistics course.)
Course content
- Information and Material Flow
- using flowcharts to describe and analyze the flow of information, people, and materials within a business.
- Product Design and Process Selection
- nature of service and manufacturing, design of the system, process selection and improvements.
- Total Quality Management
- cost of quality, quality specification, W.E. Deming, continuous improvement, TQM principles and tools, statistical process control.
- Forecasting and Capacity Planning
- simple forecasting methods, time series analysis, simple linear regression, analysis of forecasting error, volume versus capacity, economies of scale.
- Facility Location and Layout
- issues of facility location, process / product / group technology / fixed position / retail / office layouts.
- Job Design, Work Measurement,
- behavioural and physical considerations, methods, measurement.
- Project Management
- defining a project, organization, critical path method, Gantt charts, crashing.
- Aggregate Planning and Inventory Systems
- production planning issues and methods, Master Production Schedule, MRP, MRPII and ERP; ABC, Economic Order Quantity, Re-order Point, and Fixed Period Systems.
- Scheduling
- job shop scheduling, priority, shop-floor control, personnel scheduling.
- Logistics, Materials Management and Purchasing, Just-In-Time Systems
- integrated management, purchasing and sourcing, materials handling.
Learning outcomes
At the end of the course, the successful student should be able to:
- describe and contrast service and manufacturing operations;
- describe the information and materials flow in a business;
- conduct a simple forecast and estimate capacity for a small business;
- propose a facility location, design a layout, and analyze jobs for a small business;
- plan and manage a simple project using basic project management tools;
- describe and contrast several inventory systems;
- describe the concepts of the supply chain;
- analyze the operations of a small business and propose process improvements;
- describe the concepts of TQM, continuous improvement and solve simple SPC problems;
- use a computer spreadsheet to solve problems.
Means of assessment
| Assigned Work: | |
| Assignments | 10% |
| Cases and Term Project | 35% |
| Class Participation | 05% |
| Midterm Examination | 20% |
| Final Examination | 30% |
| 100% |
Textbook materials
Textbooks and Materials to be Purchased by Students
- Stevenson, W.J., Operations Management, McGraw-Hill, Latest Edition or comparable text.
- Department approved calculator.