Interpersonal Skills for the Workplace

Curriculum guideline

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Course
CAEP 0203
Discontinued
No
Course code
CAEP 0203
Descriptive
Interpersonal Skills for the Workplace
Department
Career and Employment Preparation
Faculty
Applied Community Studies
Credits
3.00
Start date
End term
202020
PLAR
No
Semester length
15 weeks
Max class size
12
Contact hours
70 to 90 hours per semester depending on disabling condition.
Method(s) of instruction
Tutorial
Learning activities

Instructor presentation

Class discussion

Self-awareness exercises

Written assignments

On-the-job experience

Tours

Videos/films

Guest speakers

Role play

Interviews

Course description
This course is designed to provide students with the skills to enter new working and training situations with increased confidence and to assertively handle employment related interpersonal situations. In particular students will learn to communicate positively and effectively about their disability and any accommodations that may be required for their success on the job.
Course content
  1. Basic communication skills
    • assertiveness
    • conversation skills
  2. Giving and receiving feedback
  3. Negotiating change
  4. Problem solving strategies
  5. Appearance and hygiene
  6. Self-awareness, self –confidence
  7. Techniques for handling anxiety, fear, anger.
  8. Conflict resolution
  9. Understanding the disability
    • effect
    • acceptance
    • strategies
Learning outcomes
  1. To learn and practise basic communication skills.
  2. To learn and practise the giving and receiving of feedback.
  3. To learn and practise problem solving methods.
  4. To learn and practise the skills of effective participation in a group.
  5. To gain confidence in making transitions to new surroundings.
  6. To assess and improve, if needed, personal appearance and hygiene.
  7. To discover and appreciate one’s own individual style.
Means of assessment

A mastery model of ongoing evaluation will be used.  A student will have completed the course when he/she has demonstrated through satisfactory completion of exercises and assignments that the course objectives have been reached. Where formal tests are used mastery will be defined as a score of 80% or more.

 

Progress will be monitored on a regular basis by the instructor in consultation with each student.  The student will be expected to maintain regular attendance and progress, actively participate in all classroom activities, and complete assignments as directed.

Textbook materials

Textbooks and Materials to be Purchased by Students

 

None.

 

Topic-relevant material will be provided in handout form throughout the semester.

Prerequisites

CAEP 0100

Corequisites

CAEP 0201, 0202, 0204, 0205.