Customer Services Basics
Overview
- the essential elements of good customer service skills
- developing customer courtesy, including verbal communication and listening skills
- using effective strategies to handle customer complaints
- examining current trends in retail policies and professional representation
- using professional courtesy when using the telephone
- Instructor presentation
- Class discussion
- Roleplays
- Guest speakers
- Written assignments
- Workshop (TOP START customer service)
A mastery model of on-going evaluation will be used. A student will have completed the course when he/she has demonstrated through satisfactory completion of exercises and assignments that the course objectives have been achieved. Where formal tests are used mastery will be defined as a score of 80% or more.
Progress will be monitored on a regular basis by the instructor in consultation with each student. The student will be expected to maintain regular attendance and progress, actively participate in all lab instructed activities, and completes all assignments as directed
- To learn and practice appropriate customer service skills
- To develop good communication and listening skills when dealing with customers
- To learn effective methods when dealing with customer complaints
- To learn the importance of image and how it applies to the work site
- To develop essential telephone skills for the retail setting
Requisites
Course Guidelines
Course Guidelines for previous years are viewable by selecting the version desired. If you took this course and do not see a listing for the starting semester / year of the course, consider the previous version as the applicable version.
Course Transfers
These are for current course guidelines only. For a full list of archived courses please see https://www.bctransferguide.ca
| Institution | Transfer details for CSCT 0120 | |
|---|---|---|
| There are no applicable transfer credits for this course. | ||
Course Offerings
Winter 2025
| CRN | Days | Instructor | Status | More details |
|---|---|---|---|---|
|
CRN
13000
|
Tue Wed Thu | Instructor last name
Lomigoric
Instructor first name
Spomenka
|
Course status
Open
|
Acceptance into Customer Service and Cashier Training program. Instructor permission required.
This course will include some synchronous on-line activities. Students should plan to be available on-line at scheduled course times. Synchronous on-line activities may include lecture, or they may not. In some courses, synchronous class time may be used instead for active learning components (e.g. discussions, labs).