Hospitality and Accommodations Management

At the end of the course the successful student should be able to:

1. Articulate the role of and interrelationship between all major and minor operating departments of a large hotel and describe the routes for advancement within each department and the hotel operation as a whole;
2. Create a housekeeping system and implementation strategy which includes the key steps in room inspections; a quality control strategy; and a staffing plan complete with job descriptions and specifications;
3. Design  (or critically analyze): a security system; a safety program; and a maintenance program for the rooms department of a hotel and develop recommendations and an implementation strategy for each;
4. Design for each of the above departments a minimum staffing guideline; a capital plan; and complete a Division of Work Document and Area Responsibility Plan for housekeeping purposes.
5. Develop policies and procedures for handling disturbances within the rooms department of a hotel;
6. Articulate the economic impact of convention and tour group business departments in a hotel;
7. Describe how to effectively market, sell and re-book conventions, group tours and meetings by recognizing the unique sales and marketing challenges inherent in marketing to this department; including the market segmentation; the importance of networking;
8. Be able to understand and articulate the needs, wants and desires of clients wishing to undertake a successful convention or meeting;
9. Describe the operational issues inherent in tour group management.