Public Courses for Individuals

ESSENTIAL SKILLS FOR SUPERVISORS - 2024

Be the leader you were meant to be!

▶️Here’s how to register: 

Phone: (604) 527-5472
Toll Free: 1-866-930-5472
Email: cereg@douglascollege.ca
 

Ask to register for Essential Skills for Supervisors and quote the applicable Workshop Name & CRN# above for the workshop(s) you want. Ask for the 4-session package for the special offer.
 

Once you register, further information will be provided on how to make a payment.  Payment options are Visa/Mastercard, Interac Online (selected banks only) or Online Bill Payment through your financial institution if necessary.

THE ROLE OF MANAGEMENT, LEADERSHIP, AND COACHING

Many Supervisors in the workplace today have never received any formal supervisory training for their role. They may have been a great employee, which is usually the reason why they were promoted, but moving from managing yourself to supervising other people can be an incredible leap. This workshop is designed for new and experienced Supervisors who wish to move beyond basic management skills and develop strong abilities to lead their teams better and shape their corporate culture.

This workshop links theory to practice with hands-on, action-based essential skills focused on:

• The differentiation of these key roles;
• Developing consistent attitudes with flexible strategies;
• A CLEAR coaching model;
• Leadership Styles;
• Leadership and Coaching Self-Assessment; and
• The language of leadership.

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EFFECTIVE COMMUNICATION FOR SUPERVISORS

Supervisors of all levels within an organization need to be able to communicate effectively with employees, colleagues, and upper management. By improving communication skills, Supervisors can improve the flow of information, enhance teamwork, promote accountability, reduce errors, ramp up productivity, and provide greater consistency with fewer errors. Ultimately, effective communication improves the bottom line and facilitates growth.

Effective Communication for Supervisors workshop helps supervisors build strong communication skills and helps them promote the development of these skills among their employees. Participants will:

• Understand the benefits of effective workplace communication;
• Learn effective communication techniques – both verbal and non-verbal;
• Explore the effect of body language on relationships and trust;
• Recognize obstacles to effective communication;
• How to deal with Challenging Personalities; and
• Apply effective communication for difficult conversations.

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RESOLVING CONFLICTS AND DIFFICULT SITUATIONS;

Challenging situations are a fact of life in any workplace. These situations arise for a variety of reasons including our own or other people’s behaviours, conflicts of interest, personality clashes, errors, and a variety of unexpected circumstances. If managed well, they can have a powerful and positive effect. But if managed poorly, or ignored, they can be disastrous for business as conflicts negatively affect staff morale, efficiency, and commitment.  In this highly interactive workshop geared specifically for Supervisors, participants will learn effective strategies to resolve conflicts and difficult situations with sensitivity and respect and participate in active role-playing to hone their skills.

In this highly interactive workshop geared specifically for Supervisors, participants will learn effective strategies to resolve conflicts and difficult situations with sensitivity and respect and participate in active role-playing to hone their skills. During the workshop, participants will explore:

• The Opportunity of Conflict;
• Elements of effective communication during a conflict;
• ‘Response-ability’, or your ability to respond;
• Effective strategies for different circumstances;
• Breakthrough communication, the ‘Trust Effect’ and gaining resolution;
• Courageous Conversations; and
• Applying different strategies to handle difficult situations.

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Decision Making, Critical Thinking & Creativity 

Supervisors with critical thinking skills can understand the logical connections between ideas, identify inconsistencies or mistakes in reasoning, and make effective decisions. Leaders that can develop these skills can also guide their people in creative problem-solving, thereby improving productivity, and realizing potential opportunities for sales, service and organizational growth. 

People and organizations that understand and use critical and creative thinking methods can deal with complex situations, make better and faster decisions, create a more collaborative team environment, plan, manage and implement solutions more thoroughly and effectively, and generate innovative ideas to effectively manage costs and grow the business.

Participants in this workshop will sharpen their ability to unpack problems and opportunities and make well-informed decisions using their own real-world challenges.

This workshop will help participants:

• Explore concepts and skills for critical thinking and solution-oriented problem solving;
• Fine-tune team decision-making to multiply potential options;
• Use proven frameworks to customize their situational problem-solving approach;
• Coach their employees to bring them ideas, rather than problems;
• Increase their chances of success when offering recommendations; and
• Promote a culture focused on innovation and growth.

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All participants receive a Confirmation of Completion
document for each workshop.

Continuing Education Courses

Course registration is on a first-come, first-serve basis. If the class is full, please ask to be placed on the waitlist. 

Please note: We reserve the right to cancel any workshop due to insufficient registration.