Managing Project Communications, Stakeholders and Human Resources
Curriculum guideline
Lectures, case studies, exercises and group discussions.
- Planning for human resource management: identify and document project roles and responsibilities, and create a project organization chart.
- Tools and techniques used to document team member roles, including RACI chart, organization charts, and other tools.
- Assembling the project team: obtain the required skills based on project requirements.
- Developing the project team: measure and improve team members’ skills and team member interactions to ensure a healthy working environment.
- Managing the project team: manage the performance of team members, leadership, constructive feedback, creating an efficient and effective project team.
- Planning the communication process and determining the most appropriate approach for project communication that will satisfy the stakeholders’ information needs.
- Methods for internal, formal, vertical, official, written and oral communication throughout project execution.
- Effective communication; communication models used in project management: appropriate technology and communication methods.
- Identification of stakeholders: understanding the groups or individuals that could have an impact on the project, their involvement and influence.
- Planning stakeholder management: develop management strategies to ensure all stakeholders are involved.
- Managing and controlling stakeholder engagement by using various tools and methods such as the stakeholder register.
- Integrating communication, human resource and stakeholder management into the overall project management framework to ensure overall project success.
Students who successfully complete the course will be able to:
- identify and document project roles and establish reporting relationships;
- describe the communication process and its use in a project context;
- develop a staffing management plan for a project;
- develop a human resource management plan for a project;
- create a RACI (responsible-accountable-consulted-informed) chart;
- use appropriate human resource tools and techniques to develop and manage a project team;
- manage communication processes using various tools and techniques;
- develop a communications management plan that meets stakeholder requirements;
- create a stakeholder register;
- establish sources used to identify and define project communication requirements; and
- integrate the knowledge learned in project communication management, project human resource management and project stakeholder management into the overall management of a complex project.
| Tests* | 20% - 40% |
| Assignments/Term Project(s) (min 2) | 20% - 40% |
| Participation | 5% - 10% |
| Final Examination | 20% - 30% |
| 100% |
* A combination of quizzes and/or midterms, with no single assessment in this group worth more than 25% of the final grade.
Notes:
Students must achieve a grade of at least 50% on the combined examination components to pass the course.
Students may conduct research as part of their coursework in this class. Instructors for the course are responsible for ensuring that student research projects comply with College policies on ethical conduct for research involving humans, which can require obtaining Informed Consent from participants and getting the approval of the Douglas College Research Ethics Board prior to conducting the research.
Singh, Harjit, Mastering Project Human Resource Management: Effectively Organize and Communicate with all Project Stakeholders. Latest Edition (Pearson)
or any alternative text approved by the Business Department
Optional:
Project Management Institute, A Guide to the Project Management Body of Knowledge, Latest Edition, (optional but recommended).
Courses listed here must be completed either prior to or simultaneously with this course:
- No corequisite courses
Courses listed here are equivalent to this course and cannot be taken for further credit:
- No equivalency courses