Reception Skills For Dental Assistants

Overview

Course Description

This course will provide the learner with the knowledge, skills and values related to the fundamental principles of dental office management, focusing on basic dental reception procedures. The course will include the organization and management of client records, appointment scheduling, insurance claims, financial records and inventory control systems.

Course Content

Manage client records
- Legal and ethical implications
- Personal, medical and dental histories
- Non-invasive identifying discs
- Numbering systems
- Annotation and charting
- Abbreviations
- Chart entries, manual and computerized
- Quality Assurance
Schedule appointments
- Appointment entries, manual and computerized
- Guidelines for efficient appointment scheduling
- Confirmation of Appointments
- Daily schedules
- Preventive recall programs
Complete insurance claims
- Dental insurance, terminology
- Claim forms preparation, paper/electronic
- Dental procedure codes
- Fee guides
- Legal and ethical implications
Manage financial records
- Accounts receivable systems
- Maintain financial records
- Dental estimates
- Legal and ethical implications
Manage inventory control systems
- Inventory systems
- Reorder point
- Guidelines for ordering dental supplies

Learning Activities

Lecture/Practice
Class Discussion/Seminar
Demonstration
Computer

Means of Assessment

Course evaluation is based on course objectives, and is consistent with Douglas College Evaluation Policies. An evaluation schedule is presented to the students at the beginning of the course.

A minimum mark of 65% is required to be successful in the course.

Outlines of evaluation may be subject to change.

Learning Outcomes

The learning outcomes are based on the Curriculum Guide 2001 Education of Certified Dental Assistants in British Columbia, developed for the Ministry of Advanced Education, Training and Technology and the Centre for Curriculum, Transfer and Technology, February, 2001.

Upon successful completion of CHDA 1118 the student will:

Manage client records
Schedule appointments
Complete insurance claims
Manage financial records
Manage inventory control system

Textbook Materials

A list of required and optional textbooks and materials is provided for students at the beginning of each semester.

Requisites

Prerequisites

No prerequisite courses.

Corequisites

No corequisite courses.

Equivalencies

No equivalent courses.

Course Guidelines

Course Guidelines for previous years are viewable by selecting the version desired. If you took this course and do not see a listing for the starting semester / year of the course, consider the previous version as the applicable version.

May 2011 (Current)