Integrative Seminar: Setting the Financial Scene

Curriculum Guideline

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Course
FINC 2420
Discontinued
No
Course Code
FINC 2420
Descriptive
Integrative Seminar: Setting the Financial Scene
Department
Finance
Faculty
Commerce & Business Administration
Credits
3.00
Start Date
End Term
201330
PLAR
No
Semester Length
15 Weeks X 4 Hours per Week = 60 Hours
Max Class Size
35
Contact Hours
Lecture: 2 Hours Seminar: 2 Hours Total: 4 Hours
Learning Activities

Material will be presented in a lecture/discussion/computer lab format.

Course Description
This seminar is designed to integrate all skills and knowledge previously acquired throughout the FSS Program; no new material will be taught. The scope of the seminar reflects the kind of customer relation and work environment situations the student would encounter in a retail financial services environment. An advanced fourth generation computer program (Probe/Ovation) will be used in a network environment in order to simulate real bank scenarios for customer interface and product sales.
Course Content

This course will be structured around a set of practical tasks with intervening scenarios designed to explore relational situations commonly encountered in the work environment involving clients and colleagues.  Course content will be broken down into eight different modules: 

Module 1:             Introduction        

Module 2:             Satisfying Transaction Needs          

Module 3:             Satisfying Precautionary and Transaction Needs        

Module 4:             Satisfying Speculative, Precautionary, and Transaction Needs

Module 5:             Managing Client Relationships        

Module 6:             Managing Internal Relationships

Module 7:             Putting It All Together:  Simulation Practices - On-Line Probe/Ovation-Based

                                Simulation practices on the network will include examples of Modules 2, 3, 4, and 5.

Module 8:             Conclusion

Learning Outcomes

The objective of the seminar is to allow the student to integrate and fine tune the knowledge and skills acquired in the various segments of the Financial Services Studies Program, while executing realistic tasks in a simulated work environment.  The main objectives of the course can be classified as follows:

 

1.  Client-oriented Objectives

                .  Understand consumer needs (CBFN)

                .  Recognize financial needs (CBFN)

                .  Evaluate client personal financial situations (IPF)

                .  Optimize client personal financial situations (IPF)

 

2.    Link-pin Objectives

               .  Communicate effectively and with confidence to clients and colleagues (RBI & II)

               .  Demonstrate professionalism and ethical conduct (CBFN, IPF, RBI & II, FPS, BSP, IBFM, ICFS, IS)

 

3.    Bank-oriented Objectives

                .  Sell products and services (FPS)

                .  Understand and explain systems and practices (BSP)

                .  Understand the Canadian financial system (ICFS)

                .  Understand the bank financial decision-making process (IBFM)

Means of Assessment

Semester Tests (2)                                               40%

Written Submissions

    (Projects/Cases/Simulation Results

     Reports/Assignments)                                      20%

Participation                                                        10%

Final Exam                                                          30%

                                                                        100%

Textbook Materials

Textbooks and Materials to be Purchased by Students

Holton, Ed.  The New Professional, Latest Ed.  Princeton:  Peterson's Guides.

 

Furlong, Carla.  Marketing Money:  Excelling in Today's Financial Services, Latest Ed.  Chicago:  Probus Publishing Co.

Prerequisites

(BUSN 1330 or FINC 1231) and (ACCT 1210 or ACCT 1235) and ECON 1101 and FINC 1220 and FINC 2300 (CSIS 1110 highly recommended)