Course

Interpersonal Communications for Health Care Support Workers

Important Notice

This course is not active. Please contact Department Chair for more information.

Faculty
Health Sciences
Department
Mental Health and Personal Support Work
Course code
HCSW 1110
Credits
3.00
Semester length
15
Max class size
35
Typically offered
To be determined

Overview

Course description
This course provides an introduction to the knowledge and skills necessary to communicate effectively with a variety of individuals and groups in care-giving situations. By focusing on self-awareness and an increased understanding of others, the course will help learners to explore the relationship between values and beliefs and effective interpersonal communication in a variety of care settings and it will help learners to develop and use effective communication techniques that demonstrate personal awareness, empathy, respect and active listening abilities.
Course content

 1.             Caring communication

  • define communication
  • characteristics of caring communication
  • group/team communication
  • communication with the family
  • types of communication − verbal, non-verbal etc.

 

2.             Self-awareness and self-caring in communication

  • culture and diversity
  • beliefs and values
  • self-disclosure
  • cross-cultural issues in communication
  • stress and communication style
  • barriers to communication

 

3.             Communication techniques

  • perception checking
  • active listening
  • self-disclosure
  • conflict resolution
  • advocacy
  • empathy
Learning activities

1.             Lecture

2.             Group discussion

3.             Audio-visual materials

4.             Role play/demonstration/case studies

Means of assessment

Course evaluation is consistent with Douglas College course evaluation policy. An evaluation schedule is presented at the beginning of the course.

 

This is a graded course.  A minimum mark of 65% is necessary to be successful in the course.

Learning outcomes

This course is based on the competencies as outlined in the Provincial Curriculum Guidelines for Home Support/Resident Care Attendant Programs, 1992.

1.             Describe the characteristics and qualities of caring interpersonal communication within the context of          the HCSW role.

2.             Use the principles of self-awareness and self-caring to promote effective interpersonal communication         in the care-giving environment.

3.             Demonstrate effective communication skills appropriate for use with clients, families, residents, and             co-workers.

Textbook materials

Textbooks and Materials to be Purchased by Students

 

A list of recommended materials is provided to students at the beginning of the semester.

Requisites

Course Guidelines

Course Guidelines for previous years are viewable by selecting the version desired. If you took this course and do not see a listing for the starting semester / year of the course, consider the previous version as the applicable version.

(Current)

Course Transfers

These are for current course guidelines only. For a full list of archived courses please see https://www.bctransferguide.ca

Institution Transfer details for HCSW 1110
There are no applicable transfer credits for this course.

Course Offerings

Winter 2025