1. Lecture
2. Group discussion
3. Audio-visual materials
4. Role play/demonstration/case studies
1. Caring communication
- define communication
- characteristics of caring communication
- group/team communication
- communication with the family
- types of communication − verbal, non-verbal etc.
2. Self-awareness and self-caring in communication
- culture and diversity
- beliefs and values
- self-disclosure
- cross-cultural issues in communication
- stress and communication style
- barriers to communication
3. Communication techniques
- perception checking
- active listening
- self-disclosure
- conflict resolution
- advocacy
- empathy
This course is based on the competencies as outlined in the Provincial Curriculum Guidelines for Home Support/Resident Care Attendant Programs, 1992.
1. Describe the characteristics and qualities of caring interpersonal communication within the context of the HCSW role.
2. Use the principles of self-awareness and self-caring to promote effective interpersonal communication in the care-giving environment.
3. Demonstrate effective communication skills appropriate for use with clients, families, residents, and co-workers.
Course evaluation is consistent with Douglas College course evaluation policy. An evaluation schedule is presented at the beginning of the course.
This is a graded course. A minimum mark of 65% is necessary to be successful in the course.
Textbooks and Materials to be Purchased by Students
A list of recommended materials is provided to students at the beginning of the semester.