Workplace and Communication Skills

Curriculum guideline

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Course
LIST 0100
Discontinued
No
Course code
LIST 0100
Descriptive
Workplace and Communication Skills
Department
Vocational Education and Skills Training
Faculty
Applied Community Studies
Credits
3.00
Start date
End term
202330
PLAR
No
Semester length
15 Weeks
Max class size
12
Course designation
None
Industry designation
None
Contact hours

Lecture/Lab: 4 hours per week

Method(s) of instruction
Lecture
Lab
Learning activities
  • Lecture
  • Lab
  • Role-plays
  • Audiovisual media

 

Course description
This course is designed to provide students with barriers to education and employment with the opportunity to develop workplace skills and behaviors that contribute to job success. It emphasizes the importance of the skills needed to enter working situations with improved confidence and to assertively handle employment related interpersonal situations. The focus of the course is to support students to practice job interview skills.
Course content

Topics to be explored include:

  • Effective communication utilizing assertiveness, active listening, paraphrasing, asking questions and awareness of nonverbal communication
  • Giving and receiving positive and constructive feedback
  • Workplace communication and employability skills
  • Problem solving strategies
  • Time management tools and strategies
  • Preparing and responding to job interview questions
  • Mindfulness
  • Basic computer skills including formatting Microsoft Word documents and emailing
  • Rights and responsibilities around disclosing a disability 
Learning outcomes

At the conclusion of the course, a successful student will be able to:

  1. Display/use effective communications.
  2. Engage in active listening.
  3. Differentiate between passive, aggressive and assertive communication.
  4. Demonstrate initiative, dependability and reliability on the job.
  5. Employ appropriate conversational skills with fellow students, coworkers and employers.
  6. Demonstrate respectful interactions in a diverse multi-cultural learning/work environment.
  7. Demonstrate cooperative workplace behaviours.
  8. Identify ways of demonstrating initiative on the job.
  9. Demonstrate problem-solving strategies.
  10. Demonstrate time-management strategies.
  11. Identify and demonstrate safe work practices as per WorkSafe BC guidelines.
  12. Prepare for a job interview.
  13. Present themselves at job interviews in a professional manner.
  14. Respond to interview questions by representing their strengths and specific industry skills.
  15. Ask relevant questions of potential employers.
Means of assessment

Assessment will be based on course objectives and will be carried out in accordance with the Douglas College Evaluation Policy.

Textbook materials

Topic relevant material will be provided throughout the course.