Local Industry Skills Training - Retail and Business Services (Certificate)

Curriculum Guideline

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Program code
CTLISTR
Discontinued
No
Program
CTLISTR
Faculty
Applied Community Studies
Department
Vocational Education and Skills Training
Credential type
Certificate
Transcript title
Retail & Business Services Cer
Date of first offering
Start term
202330
End term
Not Specified
Credential
Local Industry Skills Training - Retail and Business Services (Certificate)
Length of program
Two semesters
Credits
24.00
Admissions requirements

Applicants must meet the admission requirements listed below:

Curriculum framework

Graduation Requirements:

  • In good academic standing
  • A minimum of 50% (12 credits) of all coursework must be completed at Douglas College
  • Time limit to complete the program graduation requirements: 4 years. Any courses completed outside of that time limit will not be usable. Students may seek the permission of the Department/Program to complete a credential outside the approved time limits.

Course Requirements:

Course Number Course Description Credits
LIST 0100 Workplace and Communication Skills 3.00
LIST 0110 Introduction to Merchandizing 3.00
LIST 0120 Customer Service Fundamentals 3.00
LIST 0130 Business Development for Self-Employment 3.00
LIST 0140 Work Experience Practicum 1 6.00
LIST 0150 Work Experience Practicum 2 6.00
Total Credits  24.00
Learning outcomes

At the end of this program, the successful student will be able to:

  • Demonstrate opening and closing of inventory boxes, reading packing slips, following & packaging work orders, and scanning. 
  • Demonstrate sorting products, reading a planogram, stocking and facing, pegboard stocking, recovery and pricing products.
  • Demonstrate hanging, folding, nubbing, sizing, security and price tagging.
  • Demonstrate scanning and bagging of groceries, stock rotation, checking product expiration, and best before dates.
  • Describe components of the Employment Standards Act of BC.
  • Identify common hazards in the retail and business employment area.