Administrative Procedures
Curriculum guideline
Students will learn through short lectures, research, self-study,class discussions, virtual meetings, individual projects, formal teamwork projects and group activities. Projects will be managed using project management techniques including GANTT charts. Application of computer skills will be required.
Course progress will be structured to coordinate with OADM 1350 Office Simulation.
THIS COURSE MUST BE TAKEN AT THE SAME TIME AS OADM 1350 - Office Simulation. (Students not in the Administrative Assistant Certificate program who wish to take this course alone must obtain a co-requisite waiver from the instructor.)
Slideshow Presentation
- create slideshow to be used by supervisor
Preparing for, Participating in, and Recording Meetings
- arranging time, date, and place; sending out notices of meeting; preparing the agenda; following up; preparing and distributing minutes
- planning for refreshments and food; setting up equipment and supplies; assembling material
- participating actively in meetings
- arranging for and participating in a meeting using virtual application or software
Conference Planning
- finding suitable workshop(s) for a special learning objective; for example, team building
- making arrangements for a group of employees to attend workshop(s)
- arranging for meals and transportation to and from workshop(s)
- preparing motivational brochure to generate interest in the conference and to provide a schedule of events
- distributing expense vouchers to attendees
Travel Planning
- using the Internet for researching and booking travel arrangements
- preparing travel itineraries and flight schedules
- using the Internet to book accommodation
- preparing facsimile to send travel itineraries
Procedures Manuals
- using procedure manuals
- proofreading and revising procedure manuals
Records Management (Archiving/Retention/Destruction of Documents)
- using a retention schedule to determine which files can be destroyed
- understanding CRA rules for records retention
Project Management
- setting goals, dividing a project into manageable segments, setting task completion deadlines, organizing equipment and materials, delegating, and following up using time management tools, such as a GANTT chart
The learner has reliably demonstrated the ability to
- understand and articulate the role of the administrative assistant.
- research, & evaluate, organize, cite, and present information in appropriate business formats.
- revise and use procedures manuals.
- use records retention and organization systems to determine which documents should be destroyed.
- use slide presentation software to create slideshows to be presented by a supervisor.
- plan, implement,and coordinate multifaceted projects.
- plan, organize,and participate effectively in meetings, both face-to-face and virtually.
- plan and coordinate travel arrangements and conferences.
- think critically and work independently on both formal and informal teams.
- use time management skills to meet deadlines.
| Projects (minimum of two) | 40 - 60% |
| Assignments | 20 - 25% |
| Quizzes | 20 - 25% |
| Employability Skills (assessed at least twice) | 0 - 10% |
| TOTAL | 100% |
There are no assessments requiring oral presentations in this course.
Kilgour, Lauralee et al. Administrative Procedures for the Canadian Office, Latest Edition. Toronto: Prentice Hall Canada Inc.
Campbell, Joan. Pitman Office Handbook, Latest Edition. Toronto: Pearson Canada Inc.
Or other textbooks as approved by the department.