Customer Service and Cashier Training (Certificate)
Domestic Applications
Winter 2025: Apply Now!
Fall 2025: Apply Now!
Overview
Learn the skills required for customer service, hospitality, merchandising and cashiering with the Customer Service and Cashier Training Certificate program. This 14-week training program is designed to assist you if you have had barriers to employment.
You’ll learn through customer service and cashier training courses classroom, lab, and work experience components, and receive cashier training in customer service, cashiering, communication and teamwork skills. You’ll also learn employability skills and job search techniques, and have the opportunity to obtain cashier certificates in POS Cashiering, WHMIS, and Superhost. Gain real world experience through a community practicum in the customer-service or retail field and graduate with job-ready skills.
International students are not currently eligible for this program. For more information, contact Douglas College International.
Admissions Requirements
A preliminary interview with the instructor is required for acceptance into the program.
Cost
Calculate your tuition and see the approximate cost of taking your program at Douglas College with the tuition & fee estimator. See costs broken down into categories including tuition fees, textbooks, student activity fees, U-Pass and more.
For more information, refer to the tuition fee charts.
Program Requirements
Graduation Requirements For Students Completing By Summer 2023:
- Successful completion of 15 credits
- 50% (8 credits) of all coursework must be completed at Douglas College
- Time limit to complete program graduation requirements: four (4) years
- Successful completion of 15 credits
- 50% (8 credits) of all coursework must be completed at Douglas College
- Graduate in Good Academic Standing (See Academic Performance Policy)
- Time limit to complete program graduation requirements: four (4) years
Course Requirements:
| Course Number | Course Title | Credits |
|
Assessment and Intake |
0.00 |
|
|
Introduction to Employability Skills |
3.00 |
|
|
Customer Service Basics |
3.00 |
|
|
Cashiering Application |
3.00 |
|
|
Job Search Skills and Maintenance |
3.00 |
|
|
Community Practicum |
3.00 |
|
|
Total Credits |
|
15.00 |
Program Guidelines
Program Guidelines for previous years are viewable by selecting the version desired. If you took this program and do not see a listing for the starting semester / year of the program, consider the previous version as the applicable version.
Career Pathways
The Customer Service and Cashier Training Program prepares students for employment in various positions in customer service/hospitality, merchandising and cashiering.