Course

Medical Office Practices I

Faculty
Health Sciences
Department
Health Information Management
Course code
MOAD 1200
Credits
3.00
Semester length
15 Weeks
Max class size
30
Method(s) of instruction
Lecture
Course designation
None
Industry designation
None
Typically offered
To be determined

Overview

Course description
Students are introduced to strategies and techniques for setting up and maintaining an efficient, patient-centered healthcare environment. Students will focus on records management, scheduling, data entry, health information governance, and effective communication standards. This is a hybrid course with full-time or part-time enrolment options.
Course content
  • Frontline reception and office management skills
  • Shipping, handling, and inventory management
  • Appointment scheduling principles and practices, including accessibility considerations
  • Specialists and referrals
  • Surgical bookings
  • Records information management system guidelines
  • Patient records management
  • Oral and written communication skills
  • Business meeting organization
  • Therapeutic communication skills
  • Ergonomics
  • Keyboarding skills (minimum 35 net wpm with 98% accuracy)
Learning activities

Learning activities are varied and chosen to align with course outcomes. Learning activities may include, but are not limited to, lecture, independent study, problem-based learning, keyboarding technique development drills and assessment, software applications, transcription, hands-on experience, seminar, simulation, and role-playing.

Means of assessment

Assessment will be based on course outcomes and follow the Douglas College Evaluation Policy. An evaluation schedule is presented at the beginning of the course. This is a graded course. To graduate from the MOA program, students must earn a passing grade of 65% (C+) in this course.

Learning outcomes

Upon successful completion of the course, within their scope of practice, students will be able to: 

  • Identify strategies and techniques for establishing and maintaining a professional office environment;
  • Apply the process of medical records management system setup, maintenance, and access under Release of Information regulations;
  • Demonstrate appropriate telephone techniques and appointment scheduling practices specific to triaging in a medical environment;
  • Apply the principles of effective business communication and patient-centered communication using common medical acronyms and abbreviations;
  • Establish a foundation for ergonomically appropriate keyboarding skills, achieving a net 35 wpm (98% accuracy) as applicable to data entry in health records management and billing.
Textbook materials

Textbooks and materials are to be purchased by students. A list of required textbooks and materials is provided to students at the beginning of the semester.

Requisites

Course Guidelines

Course Guidelines for previous years are viewable by selecting the version desired. If you took this course and do not see a listing for the starting semester / year of the course, consider the previous version as the applicable version.

(Current)

Course Transfers

These are for current course guidelines only. For a full list of archived courses please see https://www.bctransferguide.ca

Institution Transfer details for MOAD 1200
There are no applicable transfer credits for this course.

Course Offerings

Summer 2025