Lecture: 4 hours/week
Learning activities are varied and chosen to align with course outcomes. Learning activities may include, but are not limited to, lecture, independent study, problem-based learning, keyboarding technique development drills and assessment, software applications, transcription, hands-on experience, seminar, simulation, and role-playing.
- Frontline reception and office management skills
- Shipping, handling, and inventory management
- Appointment scheduling principles and practices, including accessibility considerations
- Specialists and referrals
- Surgical bookings
- Records information management system guidelines
- Patient records management
- Oral and written communication skills
- Business meeting organization
- Therapeutic communication skills
- Ergonomics
- Keyboarding skills (minimum 35 net wpm with 98% accuracy)
Upon successful completion of the course, within their scope of practice, students will be able to:
- Identify strategies and techniques for establishing and maintaining a professional office environment;
- Apply the process of medical records management system setup, maintenance, and access under Release of Information regulations;
- Demonstrate appropriate telephone techniques and appointment scheduling practices specific to triaging in a medical environment;
- Apply the principles of effective business communication and patient-centered communication using common medical acronyms and abbreviations;
- Establish a foundation for ergonomically appropriate keyboarding skills, achieving a net 35 wpm (98% accuracy) as applicable to data entry in health records management and billing.
Assessment will be based on course outcomes and follow the Douglas College Evaluation Policy. An evaluation schedule is presented at the beginning of the course. This is a graded course. To graduate from the MOA program, students must earn a passing grade of 65% (C+) in this course.
Textbooks and materials are to be purchased by students. A list of required textbooks and materials is provided to students at the beginning of the semester.
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