Medical Administrative Procedures | OADM 1151

Overview

Course description

This course will introduce the student to the administrative skills specifically required to work in a medical office. The use of transcription equipment will be taught and applied. Therapeutic communication skills will be covered along with confidentiality and medical ethics. Professional behaviour will be reinforced throughout this course.

Course content

The Medical Office Assistant Position

job profile
professionalism
working conditions
salaries, benefits and responsibilities

Transcription

use transcription equipment
transcribe medical information from recorded data using acceptable medical format for:
referral letters
consultation letters
radiology reports

Medical Ethics and Canadian Law

medical ethics
legal issues in medicine
negligence / assault and battery
consent
procedures for the release of information
MOA role
confidentiality
patient's legal issues

Reception, Public Relations and Professionalism

image
attitude
working as a team member
conflict resolution
therapeutic communication
absenteeism and its effect on the work place

Appointment Systems and Procedures

new patient versus established patient appointments
appointment confirmations and cancellations
factors disrupting appointment schedules
referrals
hospital booking - surgery and ambulant care
patients with special needs

Telephone Techniques and Procedures

managing the phone lines
procedures for emergency telephone situations/triage

Inventory Control

purchasing (petty cash account)
procedures and controls for drugs, clinical and office supplies
storage

Patient Records

charting SOAP notes and patient registration
x-ray, lab and other reports
retention

Community Resources

both public and private
specific to elderly, chronic care, youth, and women
support services for patients remaining in their home

Keyboarding

speed/accuracy drills and timings

Learning activities

A combination of lectures, guided practices, assignments and workplace simulations will be used. Active learning is an integral part of this coures, and emphasis will be placed on a "hands-on" environment to allow students to work both independently and collaboratively to learn and apply procedures and tasks carried on in a medical office. Both learning activities and evaluations will be structured to stress problem solving, accuracy, and working within time constraints.

Student oral presentations may be included as an assignment at the discretion of the instructor; however, public speaking/presentation skills will not be assessed.

Means of assessment

Simulations and assignment(s)	20 - 30%
Transcription	5 - 15%
Quizzes	10%
Keyboarding	5%
Midterm	25%
Final Exam	25%
Employability skills (criterion based/assessed twice over semester)	0 - 10%
Total	100%

Students may conduct research as part of their coursework in this class. Instructors for the course are responsible for ensuring that student research projects comply with College policies on ethical conduct for research involving humans, which can require obtaining Informed Consent from participants and getting the approval of the Douglas College Research Ethics Board prior to conducting the research.

Learning outcomes

The learner has reliably demonstrated the ability to:

describe the employment entry-level positions in a medical setting;
transcribe medical letters and/or reports using correct formatting;
discuss medical ethics and the legal implications of confidentiality in a health care setting;
identify the techniques used in maintaining an efficient, professional yet friendly office environment;
maintain an appointment scheduling system (both internal and external);
use appropriate telephone techniques specific to a medical environment;
maintain and control office inventory;
triage on-site and telephone emergencies;
set up and maintain medical records filing systems;
identify potential legal issues
apply PIPA regulations within the office and when releasing information
identify community resources, both private and government, available to the patient; and
increase keyboarding speed.

Textbook materials

Textbooks and Materials to be Purchased by Students

Medical Administrative Procedures in British Columbia, Latest Edition, Douglas College

Keyboarding software as used in OADM 1206.

and/or other textbooks as approved by department

Requisites

Prerequisites

OADM 1246 and OADM 1114 and OADM 1244 and (one of: 30 NWPM, OADM 1206, OADM 1303, OADM 1103)

Corequisites

No corequisite courses.

Equivalencies

No equivalent courses.

Course Guidelines

Course Guidelines for previous years are viewable by selecting the version desired. If you took this course and do not see a listing for the starting semester / year of the course, consider the previous version as the applicable version.

May 2022 (Current)