Medical Administrative Procedures

Curriculum Guideline

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Course
OADM 1151
Discontinued
No
Course Code
OADM 1151
Descriptive
Medical Administrative Procedures
Department
Office Administration
Faculty
Commerce & Business Administration
Credits
3.00
Start Date
End Term
201920
PLAR
No
Semester Length
15 Weeks X 4 Hours per Week = 60 Hours
Max Class Size
30
Contact Hours
Lecture: 2 Hours Seminar: 2 Hours Total: 4 Hours
Method(s) Of Instruction
Lecture
Seminar
Learning Activities

The mode of presentation will be lecture, discussion, and may include videos and/or guest speakers.  Student oral presentations may be included as an assignment at the discretion of the instructor; however, public speaking/presentation skills will not be assessed.

Course Description
This course will introduce the student to the administrative skills specifically required to work in a medical office. The use of transcription equipment will be taught and applied. Therapeutic communication skills will be covered along with confidentiality and medical ethics. Professional behaviour will be reinforced throughout this course.
Course Content
  1. The Medical Office Assistant   Position
    •   job profile
    •   working conditions
    •   salaries, benefits and   responsibilities
  2.  Transcription
    •   use transcription equipment
    •   transcribe medical information from   recorded data using acceptable medical format for:
    •   referral letters
    •   consultation letters
    •   radiology reports
  3.  Medical Ethics and Canadian Law
    •   medical ethics
    •   malpractice and malpractice   prevention
    •   consent
    •   procedures for the release of   information
    •   limits of responsibility
    •   confidentiality
    •   statutes
    •   professionalism
  4. Reception, Public Relations and   Professionalism
    •   image
    •   attitude
    •   working as a team member
    •   conflict resolution
    •   therapeutic communication (to   include grief, angry patients and intercultural communication)
    •   absenteeism and its effect on the   work place
  5. Appointment Systems and Procedures
    •   initial appointment - priorities,   time required
    •   appointment confirmations and   cancellations
    •   factors disrupting appointment   schedules
    •   referrals
    •   daycare surgery or treatment
    •   follow-up systems
    •   special needs patients
  6. Telephone Techniques and Procedures
    •   problem situations
    •   procedures for emergency telephone   situations/triage
  7. Inventory Control
    •   procedures and controls for drugs and   office supplies
    •   storage
  8. Patient Records
    •   charting, histories - subjective,   objective, hospital reports, patient information sheet
    •   x-ray and lab reports
    •   culling/purging
    •   retention
  9. Community Resources
    •   government sponsored
    •   public sector
    •   specific to elderly, chronic care,   youth, and women
    •   support services for patients   remaining in their home
  10. Keyboarding
    • speed/accuracy drills and timings
Learning Outcomes
The learner has reliably demonstrated the ability to:
  1. describe the employment entry-level positions in a medical setting;
  2. transcribe medical letters and/or reports using correct formatting;
  3. discuss medical ethics and the legal implications of confidentiality in a health care setting;
  4. identify the techniques used in maintaining an efficient, professional yet friendly office environment;
  5. maintain an appointment scheduling system;
  6. use appropriate telephone techniques specific to a medical environment;
  7. maintain and control office inventory;
  8. process on-site emergencies;
  9. identify classifications of patient records retained for office and hospitals;
  10. set up and maintain medical records filing systems;
  11. identify community resources, both private and government, available to the patient; and
  12. increase keyboarding speed.

 

Means of Assessment
Assignment(s)  10 - 20%
Transcription 15%
Quizzes  10%
Average of three 5 minute timings 5%
Midterm  25%
Final Exam  25%
Employability skills  (criterion based/assessed twice over semester)        0 - 10%
Total 100%
Textbook Materials

Textbooks and Materials to be Purchased by Students

Plunkett, Lorna. Procedures for the Medical Administrative Assistant, Latest Edition, Harcourt Brace and Company

Campbell, Joan I. Pitman Office Handbook, Latest Ed. Toronto: Pearson Education Canada

Department approved keyboarding material for OADM 1303

and/or other textbooks as approved by department

 

Prerequisites

(OADM 1246 or OADM 1256) AND OADM 1114 AND OADM 1244 AND (40 NWPM or OADM 1303 or OADM 1103 with a B+ or better)