Course

Medical Office Foundations II

Faculty
Health Sciences
Department
Health Information Management
Course code
MOAD 2100
Credits
3.00
Semester length
15 Weeks
Max class size
30
Method(s) of instruction
Lecture
Course designation
None
Industry designation
None
Typically offered
To be determined

Overview

Course description
Students will manage conflict, change, and health information using professionalism and equitable best practices. Students will be introduced to factors affecting various populations' access to healthcare services. Students will review the guidelines and rules for provincial medical billing. This is a hybrid course with full-time or part-time enrolment options.
Course content
  • Roles and responsibilities of a Medical Office Assistant (MOA)
  • MOA scope of practice
  • Setting goals that are specific, measurable, achievable, relevant, and timely
  • Application of equity, diversity, and inclusion principles in healthcare settings
  • Change management principles and practices
  • Professional communication skills
  • Situational awareness
  • Team dynamics
  • Conflict resolution skills
  • Medical Services Plan Preamble in the Fee Guide
Learning activities

Learning activities are varied and chosen to align with course outcomes. Learning activities may include, but are not limited to, lecture, independent study, problem-based learning, software applications, hands-on experience, seminar, simulation, and role-playing.

 

Means of assessment

Assessment will be based on course outcomes and follow the Douglas College Evaluation Policy. An evaluation schedule is presented at the beginning of the course. This is a graded course. To graduate from the MOA program, students must earn a passing grade of 65% (C+) in this course.

 

Learning outcomes

Upon successful completion of the course, within their scope of practice, students will be able to:

  • Apply best practices in health records management to all formats, ensuring security and confidentiality of data;
  • Demonstrate change management related to workflow and systems;
  • Demonstrate professionalism in the workplace, including effective conflict resolution and teamwork skills;
  • Examine the Medical Services Plan Preamble in the Fee Guide that serves as a foundational guide to medical billing;
  • Apply principles of trauma-informed practices, equity, diversity, and inclusion in healthcare settings;
  • Examine the impact of health inequity on different populations, such as LGBT2SQ and Indigenous peoples.
Textbook materials

Textbooks and materials are to be purchased by students. A list of required textooks and materials is provided to students at the beginning of the semester.

 

Requisites

Course Guidelines

Course Guidelines for previous years are viewable by selecting the version desired. If you took this course and do not see a listing for the starting semester / year of the course, consider the previous version as the applicable version.

(Current)

Course Transfers

These are for current course guidelines only. For a full list of archived courses please see https://www.bctransferguide.ca

Institution Transfer details for MOAD 2100
There are no applicable transfer credits for this course.

Course Offerings

Summer 2025