Lecture: 4 hours/week
Learning activities are varied and chosen to align with course outcomes. Learning activities may include, but are not limited to, lecture, independent study, problem-based learning, software applications, hands-on experience, seminar, simulation, and role-playing.
- Roles and responsibilities of a Medical Office Assistant (MOA)
- MOA scope of practice
- Setting goals that are specific, measurable, achievable, relevant, and timely
- Application of equity, diversity, and inclusion principles in healthcare settings
- Change management principles and practices
- Professional communication skills
- Situational awareness
- Team dynamics
- Conflict resolution skills
- Medical Services Plan Preamble in the Fee Guide
Upon successful completion of the course, within their scope of practice, students will be able to:
- Apply best practices in health records management to all formats, ensuring security and confidentiality of data;
- Demonstrate change management related to workflow and systems;
- Demonstrate professionalism in the workplace, including effective conflict resolution and teamwork skills;
- Examine the Medical Services Plan Preamble in the Fee Guide that serves as a foundational guide to medical billing;
- Apply principles of trauma-informed practices, equity, diversity, and inclusion in healthcare settings;
- Examine the impact of health inequity on different populations, such as LGBT2SQ and Indigenous peoples.
Assessment will be based on course outcomes and follow the Douglas College Evaluation Policy. An evaluation schedule is presented at the beginning of the course. This is a graded course. To graduate from the MOA program, students must earn a passing grade of 65% (C+) in this course.
Textbooks and materials are to be purchased by students. A list of required textooks and materials is provided to students at the beginning of the semester.
A minimum grade of 65% (or C+) in
MOAD 1100
And
MOAD 1200 (or minimum grade of 60% or C in OADM 1151; or minimum grade of MAS in OADM 1206 and 60% or C in OADM 1244)
And
MOAD 1300 (or minimum grade of 60% or C in OADM 1246)
And
MOAD 1400 (or minimum grade of 60% or C in OADM 1114)
And
MOAD 1500 (or minimum grade of 60% or C in OADM 1325)
MOAD 2200
None