Lecture: 1 hour/week
and
Lab: 2 hours/week
Learning activities are varied and chosen to align with course outcomes. Learning activities may include, but are not limited to, lecture, independent study, problem-based learning, software applications, hands-on experience, seminar, simulation, and role-playing.
- Problem solving
- Professional communication skills
- Situational awareness
- Decision making
- Critical thinking
- Supporting healthcare providers
- Interview process including supporting documents
Upon successful completion of the course, within their scope of practice, students will be able to:
- Apply clinical office procedures related to typical interactions with patients and families;
- Demonstrate situational awareness in the examination of scenarios in healthcare;
- Analyze and reflect on the impact of chronic healthcare conditions on patients' overall well-being;
- Apply conflict resolution skills, defuse a variety of challenging patient situations in a simulated medical setting;
- Demonstrate production of medical documents from a variety of transcription files, incorporating accuracy and proofreading skills;
- Demonstrate professional communication techniques when working in a simulated medical office or hospital setting;
- Show problem-solving, critical thinking, and decision-making when performing the activities of a Medical Office Assistant (MOA) in a simulated medical office or hospital setting;
- Demonstrate a practice interview for an MOA position, including an interview process that incorporates a cover letter, resume, and reference list relevant to a specific advertised position that aligns with the student’s professional interests and aptitude.
Assessment will be based on course outcomes and follow the Douglas College Evaluation Policy. An evaluation schedule is presented at the beginning of the course. This is a graded course. To graduate from the MOA program, students must earn a passing grade of 65% (C+) in this course.
Textbooks and materials are to be purchased by students. A list of required textbooks and materials is provided to students at the beginning of the semester.
A minimum grade of 65% (or C+) in
MOAD 1100
And
MOAD 1200 (or minimum grade of 60% or C in OADM 1151; or minimum grade of MAS in OADM 1206 and 60% or C in OADM 1244)
And
MOAD 1300 (or minimum grade of 60% or C in OADM 1246)
And
MOAD 1400 (or minimum grade of 60% or C in OADM 1114)
And
MOAD 1500 (or minimum grade of 60% or C in OADM 1325)
None